Privacy Policy

1. Introduction

Quanta Medical Billing, LLC ("Quanta," "we," "us," or "our") operates as a medical billing and revenue cycle management company serving healthcare providers across the United States. We are committed to protecting the privacy and security of all information we collect, process, and maintain.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website quantamedicalbilling.com, contact us, or engage our services. Please read this policy carefully. By using our website or services, you agree to the terms described herein.

2. HIPAA Compliance

We enter into a Business Associate Agreement (BAA) with every covered entity (healthcare provider, clinic, or practice) we serve. PHI is used solely for the purposes of treatment, payment, and healthcare operations as permitted under HIPAA.

We never sell, rent, or disclose PHI to unauthorized third parties. All PHI is encrypted in transit and at rest using industry-standard protocols.

3. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, and business address when you fill out a contact form or request a consultation.
• Practice Information: Specialty, EHR platform, billing volume, and other operational details provided during onboarding.
• Protected Health Information (PHI): Patient demographic data, insurance details, diagnosis codes, and claim information shared by our healthcare provider clients for billing purposes.
• Website Usage Data: IP address, browser type, pages visited, time spent, and referring URLs collected via cookies and analytics tools.
• Communications Data: Records of emails, calls, and messages exchanged with our team.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide medical billing, coding, credentialing, and revenue cycle management services.
• To communicate with you regarding your account, service updates, or inquiries.
• To process and submit insurance claims on behalf of our provider clients.
• To comply with applicable laws, regulations, and contractual obligations.
• To improve our website, services, and operational processes.
• To respond to legal requests or prevent fraud and security incidents.

5. Disclosure of Information

We do not sell, trade, or rent your personal information or PHI to third parties. We may share information only in the following limited circumstances:

• Insurance Payers & Clearinghouses: PHI is transmitted to payers and clearinghouses solely for claim processing and reimbursement purposes.
• Subcontractors & Service Providers: Trusted vendors who assist in our operations (e.g., secure cloud storage, software platforms) under strict confidentiality agreements and BAAs.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, information may be transferred with appropriate safeguards.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit.
• AES-256 encryption for data at rest.
• Role-based access controls and multi-factor authentication.
• Regular security audits, vulnerability assessments, and staff HIPAA training.
• Secure, HIPAA-compliant cloud infrastructure.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any unauthorized use of your information.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. These may include:

• Essential Cookies: Required for core website functionality.
• Analytics Cookies: Used to understand visitor behavior via tools such as Google Analytics.
• Marketing Cookies: Used to display relevant content based on your interests.

You may disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Data Retention

We retain personal information and PHI for the duration of our service agreement and for as long as required by applicable law, including HIPAA's six-year retention requirement for certain records. Upon termination of services, PHI is returned to the covered entity or securely destroyed in accordance with our BAA obligations.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Right to Opt-Out: Opt out of marketing communications at any time by contacting us or clicking "unsubscribe" in any email.
• HIPAA Rights: Patients retain all rights granted under the HIPAA Privacy Rule, including the right to access, amend, and receive an accounting of disclosures of their PHI. These rights must be exercised directly with your healthcare provider.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting to our website with an updated effective date. We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your information, please contact us: